Working with Copypanthers, like any other job, comes with responsibilities. To make sure all our projects run smooth, and so that you can get paid fast, we have summarised your role’s responsibilities:

SEO content writer

Main responsibilities:

  • Understanding what the client wants: Follow the tone and structure of the approved sample.
  • Fundamentals: Passing down good work to the proofreader (i.e. no crazy spelling, grammar, punctuation).
  • Make sure all instructions have been followed.
  • Talk to your proofreader and PM on a regular basis: Communication and feedback makes for great collaboration.

Role in the process:

Step 1: Start of the project

  1. Make sure you have applied to the job in the job pool and that your PayPal is up to date;
  2. Write the first sample text according to the guidelines and deliver it to the PM in Dropbox;
  3. Once fully approved you can start on milestone 2, the easiest way to get approval from the PM is to make a Skype appointment;
  4. Write your milestone 2 texts and deliver them in your own folder

Step 2: After your samples have been approved:

  1. Inform the PM of your capacity, you can best do this on the Welcome page of the Landing Page (LP)
    1. Always update the PM if your schedule changes, proofreaders and PMs adjust their planning to make sure your texts are delivered;
  2. Make sure the LP is always up to date (use your full name, and update the status);
  3. Deliver your finished files to Dropbox as soon as they are done;
  4. Check your ‘not accepted’ folder daily and make any necessary changes within 24 hours. If anything is in your ‘not accepted’ folder you are not allowed to take any new files for writing until the proofreader gives you the go-ahead. Make sure you have an explanation on why it is not accepted from your PM;

Proofreader

Main responsibilities:

  1. Feedback via the PM: Give Clear comments of what needs to be changed i.e. tone, spelling mistakes, bad flow etc.
  2. Make sure all instructions have been followed, including the proper HTML formatting.
  3. Deliver a perfect file: The reviewer will not change anything in the text, they are a stand-in for the client.
  4. Update the landing page.

Role in the process:

Step 1: Start of the project

  1. Make sure you have applied to the job in the job pool and that your PayPal is up to date;
  2. Write the first sample text and deliver it to the PM in Dropbox;
  3. Once fully approved you can start proofreading

Step 2: After your sample has been approved:

  1. Make sure the landing page (LP) is always up to date;
  2. Manage your files in Dropbox
    1. Download the file from the writer’s folder and move the original to the ‘proofed’ folder
    2. Once proofed according to the guidelines of the project, upload the text to ‘Proofed_your name’ in Dropbox
“There will always be three copies of the same text in Dropbox; the writers, the proofs, the delivered file.”
  1. All files delivered by the writers have to be proofed within 24 hours.
    1. If you decide to send a file back to the writer, you inform your PM and ask them for their opinion. The PM will upload it in the ‘Not accepted’ folder and inform the writer of any chances.
  1. Check your ‘not accepted’ folder daily and make any necessary changes within 24 hours. If anything is in your ‘not accepted’ folder you are not allowed to take any new files for proofreading until the PM gives you the go-ahead.
 

PM

Main responsibilities:

  1. Guaranteeing quality
  2. Daily deliveries according to our proven process
  3. Managing a team of at least 10 active writers weekly for subscriptions

Payment schedule:

  1. 10% of the project value, when you meet the above responsibilities for a project
  2. 6% of the project value, when you miss daily deliveries or keeping an active team of minimum 10 writers in a week
  3. No payment for any texts that have mistakes after your approval (spelling/grammar/not according to instructions)

Role in the process:

Step 1: Start of the project

  1. Make sure you have and understand all necessary information;
    1. Landing page (LP)
    2. PM pay
    3. Due date (if any)
    4. Dropbox delivery folder
  2. Check the landing page for any errors, problems and/or questions;
“It happens from time to time that there are mistakes in the landing page, be sure to do a quick check before the projects starts so that you will not have any unnecessary delays during the project.”
  1. Create the instructions;
  2. Pick one keyword and write a sample;
  3. Have the sample text proofread and deliver it within 24 hours;
“Samples should be delivered as soon as possible, preferable the same day but no later than 24 hours.”
  1. Upload it in the delivery folder and inform the client;
  2. If there are any changes, make them within 24 hours and deliver again in the delivery folder;
  3. Update the instructions after approval of the client;
  4. Update the approved example in the LP

Step 2: After sample is approved

  1. Create a folder for the writers, share it with someone from the delivery team;
    1. Subfolders for the writers folder:
      1. Milestone 1
      2. Writer_name 1, etc.
        1. Proofed
        2. Not accepted
      3. Proof_name 1, etc.
        1. Reviewed
        2. Not accepted
      4. Ready for delivery
  2. Add the project to the Job Pool;
  3. Invite proofreaders/writers to write their first milestone text by sending an email to the group (cc your delivery team contact).
  4. Send people who respond the ‘start a project email,’ also:
    1. Share the Dropbox folder with them and ask them to upload it in Milestone 1
    2. Make sure they fill out their full name + status of the the texts in the LP
“Never start a project with 20 people, always begin with a small group and keep adding people day-by-day. This ensures people are well-trained and that you quickly have daily deliveries.”
  1. As a PM you proof and review the first text of every writer, this to ensure you have full control if there is any feedback from the client. Also run every first text through Copyscape;
“Instructions are not static, they should be updated continuously throughout the project. Don’t forget to tell your team when they are updated.”
  1. After milestone 1 is approved, the writers need to upload their texts in their own folder. Proofreaders pick them up from here and deliver to your folder.
  1. Within 48 hours of project start, you need to guarantee daily deliveries on the project;
“Subscriptions need at least 10 people, small projects a minimum of 4. This ensures smooth delivery and a good pace. Great PM’s obviously grow their teams so that they can manage multiple projects at the same time.”

Step 3: After you have established daily deliveries

  1. Notify your contact person about an estimated delivery date, no later than 48 hours after the project has started;
  2. Deliver to the client daily. After a writer has submitted his/her text it can not take more than 24 hours for the text to be delivered/send back to proof.
  3. Grow your team and number of daily deliveries.
  4. Check the job pool daily to see if there are any new sign-ups;
  5. Check the delivery folder daily to see if the client has accepted the deliveries, if texts are older than 24 hours inform your delivery team contact;
  6. Check in with your delivery team contact person daily to discuss progress/any problems;
“It is highly advised to join the daily delivery meeting at 9 AM CET, if it is not possible to join Skype your delivery team contact to check in.”
  1. Send a reminder to the group weekly after you have started the project, cc your contact person in the delivery team;
  2. Make sure the instructions stay updated throughout the project;
  3. Check at least 1 random text of every writer per week in Copyscape

Step 4: After all texts have been delivered / weekly for subscriptions

  1. Inform your delivery team contact via email that the project has been delivered/that you are finished for the week;
  2. Close the project in the job pool / update the project money in the job pool for ongoing projects;
  3. Confirm everyone is signed up in the jobpool with their correct PayPal;
  4. Confirm that the landing page/actual deliveries match;
  5. Confirm with your delivery team contact that the invoice has been send/the payments have been prepared. Inform the team of the latest payment date;

Translation

The 5-star translator’s role

  1. Communication not translation: Passing down good work to the proofreader.
  2. Talk to your proofreader: Communication and feedback makes for great collaboration.

The 5-star proofreader’s role

  1. Feedback directly to the translator: Communication and feedback makes for great collaboration.
  2. Deliver a perfect file: The client wants localized communication, nothing less.
  3. Delivery report and document: Checking the final file for potential formatting issues, etc.

The 5-star reviewer’s role

Ask yourself, “If I was the client, would I tell my co-worker that this job was awesome?”

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